Emirates Bank Group (EBG) needed a solution to improve local and international customer service. EBG established Buzz, a customer service call center, and began providing premium service to its customers with the objective that the center would be a revenue-generating environment and not strictly a cost center.

The selection of Cincom Encompass ensured that EBG’s agents are equipped with the best tools to handle customers and that every call is viewed as an opportunity to help the business go even further. As a result, Buzz is a leading call center in the Middle East, increasing productivity 273% and garnering numerous awards based on its state-of-the-art technology and customer service.