Christian Children’s Fund (CCF) is a nonprofit child development organization active in 31 countries worldwide, assisting 4.6 million children and families.

Incoming communication to CCF averages 5,625 telephone calls, e-mails, faxes and letters per month, typically donors requesting information about sponsored children. Detailed responses to these requests took an average of one hour each to complete.

Cincom Document Solutions created a way for CCF to cut response time down to one minute each, and the 25 customer service representatives required no more than an hour to train. This allows CCF to devote more time and resources to their mission – helping children in need.