Anthem Blue Cross and Blue Shield is the largest healthcare management company in Virginia, serving nearly two million members. Anthem generates thousands of letters to providers and customers per month, from over 800 workstations in diverse locations.

Anthem needed to upgrade or replace their outdated mainframe-based document generator in order to create dynamic, personalized documents. Their goal was to be able to generate these documents via a web browser from anywhere in the world.

By choosing Cincom Document Solutions, Anthem saved time and money by eliminating the need for claims processors to type unique information into each letter. Correspondence can now be personalized automatically, without typing a single word.