Ninety-Five Percent of Cincom Customers Report Good, Very Good, or Excellent Service
Nine Out of 10 Customers Would Recommend Cincom to Others
CINCINNATI, Ohio—February 12, 2009 -
Cincom Systems, a global software and services provider, announces the quarterly results of its customer-service survey conducted from September 2008 through December 2008. Four hundred surveys were sent only to customers who had actually used Cincom support services.
Ninety-five percent of customers rated the overall quality support received from Cincom as good, very good or excellent.
Ninety-two percent of customers rated the support skill level as good, very good or excellent.
Ninety-two percent of customers rated Cincom support engineers’ sense of urgency in resolving the problem as good, very good or excellent.
Ninety percent of customers would recommend Cincom software to another company.
CUSTOMER COMMENTS
"Cincom Support is the best - not only are they knowledgeable, but are personable and reliable."
"I think very highly of Cincom support, especially during those late-night calls; I know I can always rely on the hard working intelligent staff at Cincom."
"The engineer was very quick to respond by stating she had the problem, and would be working on it. I also received an email explaining some of our contract options. Cincom support staff was very responsive."
"The Cincom team has been great about trying to get resolutions."
About Cincom
For 40 years, Cincom’s problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses.
Contact Info
Sherrie Eimer (Spokesperson) Cincom Systems, Inc. Manager, North America Customer Contact Center 513.612.2133 Email: seimer@cincom.com Web site: http://www.cincom.com |
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