Ninety-Two Percent of Cincom Customers Report Good, Very Good, or Excellent Service

Cincinnati, Ohio - October 2, 2008 -

Cincom Systems, a global software and services provider, announces the results of a customer-service survey conducted from January 2008 through September 2008.  Four hundred eight two surveys were sent only to customers who had actually used Cincom support services.

2008 SURVEY RESULTS -- GOOD, VERY GOOD, or EXCELLENT

Ninety-two percent of customers who responded to the survey rated the overall quality support received from Cincom as good, very good or excellent.

SKILLED 

Ninety-percent of customers rated the support skill level as good, very good or excellent.

RAPID RESPONSE TIME

Ninety-three percent of customers rated Cincom support engineers' response time from initial call to resolution as  good, very good or excellent.

American Ordnance's David G. Oleson talks about his support experience with Cincom Systems

NINE OUT OF 10 CUSTOMERS WOULD RECOMMEND CINCOM TO OTHERS

Ninety percent of customers would recommend Cincom software to another company.

REAL COMMENTS FROM REAL CUSTOMERS

"The Cincom engineer was very quick to respond. Your support staff was very responsive."

"The automated Help Desk is very easy to use and the response time has always surpassed my expectations. Thanks."

"Cincom had already developed a patch for this problem. I was promptly directed to the support site to download the updated version. I subsequently tested the issue, and it was resolved. This successful issue resolution has helped me avoid a disastrous setback in our upgrade effort."

"Steve Mills, [lead software engineer, Cincom] is a tremendous asset to your corporation. I find him very enjoyable to work with."

"Steve Austin, [senior technical support engineer, Cincom] is wonderful to work with, an employee that Cincom is very lucky to have as part of the team."

"This was only a query, but it was handled very quickly and correctly."

"The Cincom team has been great about trying to get resolutions even though some players are offsite at other clients."

About Cincom

For 40 years Cincom's problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses.