Cypress Insurance Group Looks to Cincom for Customer Communications
CINCINNATI, OH–(Marketwired – Jan 13, 2014) – Cincom Systems, a worldwide software provider, announced today that Jacksonville, Florida-based Cypress Insurance Group Inc. (Cypress Property and Casualty Insurance Company and Cypress Texas Lloyds, writers of personal lines property and selected commercial lines of general liability in Florida and Texas respectively) has selected Cincom Eloquence® as its enterprise customer communications platform to improve policyholder and agent communications.
“Since our founding, Cypress has focused on providing superior service to our agents and insured, and we understand communications are a key element in that pursuit,” says Dan Colarusso, SVP of Insurance Operations and CIO at Cypress. “It was clear after an exhaustive vendor search and proof-of-concept project that Cincom’s Eloquence product was the right choice to help us improve the speed, accuracy and personalization of our customer communications to deliver on that promise. From the start, Cincom made us feel like a long-term business partner, and not just another software sale. Their partnering approach is extremely important to us as we concentrate our efforts on internalizing operations and modernizing our technology infrastructure to support our ‘low-to-no-touch’ processing strategy that ultimately lowers transaction costs, enables better service and leads to competitive advantage.”
Initially, Cypress will focus on integrating Cincom Eloquence with its MajescoMastek STG Suite to streamline its batch-oriented, policy issuance processes. The integrated solution will allow internal users as well as external agents to speed the generation of policies, invoices, cancellation notices, mailer reports, internal control reports and various other business communications. Once policy issuance processes have been addressed, Cypress will look at using Cincom Eloquence to generate real-time communications in customer-facing areas throughout the organization such as claims and customer service.
“We are pleased to welcome Cypress to our growing Cincom Eloquence family,” explains Tom Roberts, managing director, Cincom Document Solutions. “Fast-growing and innovative insurers like Cypress recognize the critical role that customer communications play in enhancing the overall customer experience and have made it a top investment priority in their strategies. We look forward to a long, mutually-rewarding partnership with Cypress as they continue to transform their business to exceed the expectations of their policyholders and agents.”
About Cypress Insurance Group
Cypress Insurance Group has provided policyholders and agents with long-term, stable products and services to meet the needs of homeowners, business owners and renters for more than 10 years. The company has a strong track record of responsive claims management and the experience, innovation and financial strength of a reliable industry leader. Headquartered in Jacksonville, Fla., Cypress Insurance Group consists of Florida-based Cypress Property and Casualty and Texas-based Cypress Texas Lloyds.
For 45 years, Cincom has helped thousands of clients worldwide by solving complex business problems. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an email to firstname.lastname@example.org or visit the company’s website at https://www.cincom.com.
Trademarks: Cincom, the Quadrant Logo, and Cincom Eloquence are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.
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Source: Document Solutions