Customer Communications

MMIC Selects Cincom’s Customer Communications Software

Communications Software

Cincom Eloquence to Help Midwest’s Largest Medical Professional Liability Insurer Deliver a Superior Customer Experience through Improved Communications     LAS VEGAS, NV — June 8, 2015 — Cincom Systems, a worldwide software provider, announced today at the 2015 IASA Annual Educational Conference and Business Show, that MMIC (, the largest policyholder-owned medical liability insurance […]

Read More

When Looking for a New CCM Application, Which Should We Prioritize — Useability (Ease of Use) or Integration with Core Applications?

CCM Application

Each month, we will be featuring an “Ask the SMA Expert” article from Strategy Meets Action. This month’s featured question is answered below by Mark Breading, SMA Partner. Q: When looking for a new CCM application which should we prioritize usability (ease of use) or integration with core applications?   This is a difficult question, […]

Read More

SOA vs. Cloud-Based Services: Which is Evolving the Customer Experience?

Cloud-Based Services

  source: thinkstock / istock The answer might surprise you. Evolving the customer experience to provide better solutions for insurers has already been a critical discussion this year. Insurers must adapt to policyholders’ and agents’ expectations for a more speedy, multichannel experience. This need has given rise to greater innovations and advancements in producing structured […]

Read More

Cypress Insurance Group Looks to Cincom for Customer Communications

CINCINNATI, OH–(Marketwired – Jan 13, 2014) – Cincom Systems, a worldwide software provider, announced today that Jacksonville, Florida-based Cypress Insurance Group Inc.(Cypress Property and Casualty Insurance Company and Cypress Texas Lloyds, writers of personal lines property and selected commercial lines of general liability in Florida and Texas respectively) has selected Cincom Eloquence® as its enterprise […]

Read More

3 Trends Affecting Health & Life Insurance IT in 2014

  Source: thinkstock / istock Can you imagine a world with unified data, streamlined conversation exchanges, lower operating and postal costs and improved customer experience overall? Insurance IT depends on technology to enhance and improve the fundamental scope of how their business is managed. This effort to erase the boundaries between insurance providers and their […]

Read More