Enhance every customer touch
point with Cincom's powerful integration framework,
rules-based extensibility and universal queue technologies.
By providing transparent access to any enterprise
application and back-end system as needed, all customer
interactions within and outside Cincom's applications can be
managed and processed in a single view. This integration
provides a complete view of your customer, allowing you to
successfully strengthen every customer relationship and
increase the organisation's overall
profitability.
Synchrony's
Universal View--
Synchrony's
comprehensive customer information management solution
provides agents with a single customer information view,
trouble ticketing, case and activity management, a
self-service portal, and a powerful yet simple system
collaboration framework to view and access data from other
company systems. As a result, Synchrony
contributes to profitability by improving the efficiency and
effectiveness of the contact center.
Cincom
TIGER--
Cincom TIGER
produces the essential single view that ensures fast,
accurate reporting. With fast and direct access to your
mainframe data (including non-relational data) through the
use of simple SQL queries, you get a single view of all data
-- from disparate data sources -- on your
business user's desktop. Cincom TIGER manages the data that
you can't otherwise touch, allowing your business to use it
in new ways, resulting in significant productivity increases
over alternative solutions and a fast return on
investment.
Socrates--
With
SOCRATES, Cincom's enterprise development tool for building
business rules-driven applications, you can present (through
the use of business rules and logic) a "single
view" of your customers. With this single view, you can
better understand your customers, and then aggregate those
with similar data points into clusters or segments that can
be economically served with products, services and channels.
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