Cincom's customer
communications solutions provide the tools you need to
easily deploy personalised, automated documents.
According to Meridien Research, yearly
customer relationship spending by insurance companies is
expected to reach $2.5 billion by 2006. So now, more than
ever, providing customer value and care are critical to your
profitability and customers' satisfaction.
Does your correspondence convey concern for each
client's well-being?
You already know
that cookie-cutter communication doesn't work. In fact, a
recent survey showed that only 26% of respondents would even
act upon impersonal -- Dear Customer
-- correspondence.
There is a way to
control skyrocketing customer communications costs, while
offering the best possible service to your clients. Our
intelligent Document Solutions do just that while
adding a "personal touch" to your customer
service.
The Solutions
Cincom's personalised customer communications
solutions are multi-function applications designed to work
independently, or in unison, to provide comprehensive,
flexible communications. Our solutions include the following
applications:
- Intelligent
Document Solutions (iD Solutions) is a
software suite that enables you to easily create, manage and
deliver personalised business documents via multiple
channels, including mail, e-mail, web, fax, pdf and
wireless.
- Synchrony
supports a complete suite of interaction channels, including
telephony, e-mail, chat, fax, web collaboration, and call-me
so your customers can communicate using whatever method they
prefer. And unlike other solutions that simply bring these
channels together at the desktop, Synchrony truly integrates
the channels for a consistent, personal customer experience
across all touch points.
- Socrates
is an enterprise development tool used for building
rules-driven applications. Socrates enables you to build
customer-centric messages that are relevant to individual
customer needs. Use Socrates to provide personalised
customer communications that increase the lifetime value of
your customer relationships.
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