Your customer base is full of
hidden opportunities. To meet your short- and long-term
business objectives, you need to use your existing customer
data to identify new sales opportunities and increase your
profit.
Cincom offers solutions that optimize
sales and marketing endeavors for a more profitable return
from your customers. Without increasing sales costs, our
sales solutions help you boost the profitability of every
customer by equipping you to: - Take advantage
of customer data resources
- Categorize
customers into logical groups
- Process sales
leads faster
- Match customer needs to your
product-service offerings
Opportunity
Knocks! Uncover Hidden Sales Leads
Sales leads are hidden in the data you gather from your
day-to-day customer contacts. Our solutions help you uncover
these valuable opportunities to up-sell and cross-sell
additional products and services to your existing clients.
Cincom's sales solutions include features
that will enable you to: - Offer products
and services that meet each individual customer's needs
-- By intelligently segmenting your customer
base, you can efficiently match customer needs with
corresponding elements in your product-service
offering.
- Turn service contacts into
leads -- and leads into sales --
Our sales solutions let you set up business rules for
converting inbound service contacts into sales
opportunities. Automated assessment of your customers' needs
enables you to deliver fully personalised
recommendations.
- Bring customer
intelligence into the sales process -- With
all customer data made available in a single, comprehensive
profile, your sales representatives are able to use our
"intelligent" prompts to suggest relevant
products, while your customer receives personalised
communication at all points of contact.
- Identify leads and guide them to the
appropriate channel -- Our automated
lead-handling and campaign monitors integrate with your
customer touch points to direct leads to the most
appropriate channel, while also recommending the next course
of action.
The Solutions
- Data
Access and Integration--
Cincom's
Financial Services group provides cost-effective data access
and integration solutions that enable banks and insurance
companies to speed up and simplify data access and the
integration of data -- from a variety of data
sources. - Data
Analytics--
Cincom's Financial
Services group provides analytics solutions that help you
make the most of your data by enabling you to use it for
enhancing your sales and marketing processes, while growing
returns from your customers.
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