The quality of
your customer communication is a decisive factor in
determining how existing and perspective clients will
perceive your company's products-services offering. Your
best chance to project an image of integrity is to deliver
consistent, accurate and high-quality service and
communications across every customer touch point and
communication channel (web, telephone, e-mail, etc.).
Cincom provides multi-channel business
process solutions for sharing essential customer data across
all channels. These solutions enable you to extend your best
processes across your entire organisation for improved
service and communication efficiency.
Protect Your Business Integrity
With the ability to disseminate your best practices for
customer service enterprise-wide, you can better safeguard
and advance the integrity of your business communications.
Our multi-channel business process solutions ensure the
accuracy and uniformity of your customer interactions by
enabling you to:
- Extend
your best practices for customer service across all
channels-- By extending proven sales and
service processes across your entire enterprise, you ensure
that customers receive only professional, consistent
communication from you-- regardless of contact
channel.
- Access a comprehensive view
of the customer-- Data from existing systems
can be aggregated and combined with new information to
provide a complete view of each customer.
- Facilitate accurate, up-to-date
communications-- With real-time,
enterprise-wide data access capabilities, you can ensure
accurate customer communication at any touch
point-- at any time.
- Enhance
customer service via automated channels--
You can automatically deploy "expert" knowledge at
your customer's preferred point of contact, including
e-mail, wireless, web, etc.
The
Solutions
- Intelligent
Document Solutions
(iD
Solutions) is a software suite that enables you
to easily create, manage and deliver personalised business
documents via multiple channels, including mail, e-mail,
web, fax, pdf and wireless. - Synchrony
Inbound Manager
was designed from the ground
up for multi-channel communications functionality. Synchrony
provides communications continuity across all channels
-- enhancing productivity and simplifying
training.
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