Industry Profiles
White Papers
Grow Your Business: The Value of Knowledge in the Contact Center (PDF) discusses the business value of a unified agent desktop that provides agents with only the most relevant information and functionality to do their jobs, and only at the most relevant and appropriate times.
On-Demand CRM: Simplifying Contact Center and CRM Solutions (PDF) Learn how hosted solutions offer a viable alternative to the complexities and risks associated with traditional on-premise solutions.
Synchrony Solution Architecture: A Technical Overview (PDF)
Discover how implementing Synchrony can result in greater customer loyalty, peak operational efficiency and improved profitability for your organization.
Multi-Tenant Architecture: Delivering Rapid Deployment, Infrastructure Flexibility and Cost-Effective Solutions (PDF)
Understand how contact centers can implement multiple client solutions and scale existing operations from a single database and application instance, while meeting the unique data and communication channel needs of each client.
Synchrony Subscription Optimal Security and Optimal Availability: Cincom's Mission-Critical Solutions (PDF) This white paper details the high-performance measures taken to deliver optimal security and optimal availability with this technology.
Recorded Webinars
Outstanding Customer Service Anywhere: Featuring Fine Art By Hyatt and Milacron - Presented September 2005
Hear how the flexibility of a hosted contact center helped a three-month-old company that sells fine art as well as a 121-year-old company that manufactures complex machinery deliver outstanding customer service.
Contact Center On-Demand - How Can Hosted Solutions Cut Costs and Improve Service? Presented February 2005.
Building an effective contact center can be very expensive, especially for smaller enterprises that cannot afford the capital expenditure required to purchase, install and integrate premises-based technology. However, it is possible for organizations of all sizes to purchase contact center technology on a "hosted" basis. Under this model, technology is purchased on a pay-as-you-go basis, and the majority of capital expenditure is transferred to ongoing operational expenditures. Listen to this webcast to learn the benefits of the hosted model.
Brochures and Data sheets
Cincom Synchrony Product Overview (PDF)
Cincom Synchrony helps organizations deliver outstanding customer service and sales experiences that far exceed customer expectations. By proactively managing and synchronizing interactions and transactions, while simultaneously equipping agents with just the right knowledge and resources, Synchrony helps you maximize your customer relationships.
Synchrony Multi-Channel Inbound Manager (PDF)
Synchrony Inbound improves operational efficiency by intelligently queuing and routing interactions across multiple channels and multiple locations, allowing one agent to interact over several channels or multiple agents in various locations to work in the same queue.
Synchrony Agent Desktop/Universal View (PDF)
Synchrony's web-based Universal View provides agents with a relevant view of the customer, including complete customer interaction and transaction history, product history, preferences and more. This consolidated view enables multiple agents to hold "continuous" conversations with customers, with an understanding of previous events, interactions, transactions and other details, across all communication channels.
Solutions for the Outbound Contact Center (PDF)
Synchrony Outbound provides a comprehensive outbound customer interaction solution for sales, marketing and collection environments. With the outbound capabilities of Cincom Synchrony, you will improve profitability by increasing agent productivity and reducing costs.
Synchrony Analytics (PDF)
Synchrony Analytics empowers managers to make informed decisions by turning information derived from customer interactions and transactions into business insight.
Industry Profiles
Manufacturing (PDF)
Manufacturers face a number of obstacles in delivering outstanding service. Interpreting and responding to customer issues quickly is the key to maintaining profitability and loyalty.
Insurance (PDF)
Insurance companies are universally searching for ways to build customer loyalty and stay ahead of other providers. To remain competitive, insurance companies are being forced to consider new marketing, sales, customer-service and fulfillment procedures and processes.
