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Cincom simplifies decision-making by letting you "try it before you buy it" with our flexible delivery options. Whether you need a hosted contact centre or prefer an on-premise solution, Synchrony makes it easy to choose the option that’s right for your organisation.
Hosted Contact Centre – Hosted Synchrony is delivered as a monthly per-user subscription and can be deployed in as little as 30 days. With the hosted contact centre, you get the full, robust Synchrony solution but without the risk and investment in software, hardware and IT resources. <<Learn more about the Synchrony hosted contact centre options.
Synchrony Enterprise is the licensed option that provides ultimate control, flexibility and security. With an Enterprise License, you invest in the software, hardware and infrastructure to implement Synchrony.
With Synchrony Crossover, at any point during a hosted contact centre rental, you can choose to move to the licensed version and either bring Synchrony in-house or have Cincom host it for you. This is the perfect delivery option because it gives you the benefits of both the hosted contact centre and enterprise license, while eliminating the disadvantages of both. This option features:
- A trial run! Prove the value and ROI in the hosted contact centre before you invest in a licensed version.
- A full-featured solution that is identical in both the hosted contact centre and license environments – enabling seamless transition.
- Ultimate control and flexibility that maps directly to a natural learning curve (Cincom assistance upfront with a hand-off as internal skill increases).
- No security concerns!
Learn more about Synchrony's architecture and technology.
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Additional Resources
The Hosted Contact Centre and Business Continuance in an Emergency
<<Learn More
White Paper: The Hosted Model: Simplifying Contact Centre and Agent Desktop Solutions (PDF) – Learn about the value of the hosted contact centre (PDF)
White Paper: Synchrony Subscription Optimal Security and Availability White Paper (PDF)
Presentation: Freedom of Choice - Weighing the Pros and Cons of the Hosted Contact Centre and Licensed Delivery Options
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