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The Cincom Priority Customer Service (an optional module) offers the following components:
- Service contract management
- Maintenance scheduling
- Service call management
- Customer service reports
- Billing integration
- Parts failure reporting
The customer service and support module offers an integrated approach to ERP (sales, purchasing, inventory, labour and accounting modules) and CRM (Customer Relationship Management) activities and is ideal for companies who provide warranty and after-sales service on their products. The module is a comprehensive, highly integrated system for service management. The module provides a flexible framework easily adapted to many different types of service provision. You can easily and accurately track and chart the service history, including:
- customer
- part serviced
- serial number
- type of malfunction
- type of resolution
- technician time invested
- parts used
- costing
This module provides the capability to establish service contracts with customers, schedule maintenance and repair calls, and provide customer-service reports and is fully integrated with billing to provide accurate and timely invoices.
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